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Important Notes / Cancellation & Rescheduling Fee $25.00
** Please note, That a last minute cancellation fee will be charged for any session appointments that are not respectfully rescheduled, and / or cancelled in a timely manner.
A grace period of a minimum of 2 days is required for all rescheduled appoints, not anticipating emergency circumstances.
Any last - minute cancellations on the day of the session appointment are subject to the cancellation fee. It will need to be paid before services can be rebooked.
Any session appointments that result in a no show of the clients without due notice are also subject to the cancellation fee.
Session appointments arriving more than 15 minutes late without advance notice will be charged the cancellation and rescheduling fee and rebooked for another date and time.
In the event of a sudden emergency the cancellation fee will be waived.
As it is the responsibility of the client to communicate and act in a respectful manner, It is also the responsibility of the photographer to act accordingly, and in accordance with professional standards.
In the event the photographer fails to provide proper advance notice in the minimum grace period of 2 days cancellation and / or rescheduling of services, the clients will be compensated for the deposit paid at the time of the booking.
In the unlikely event where customer satisfaction and requirements are not met to the full extent and best quality Possible a refund may be issued. The nature of the refund depends upon the issue in question.
this may include: poor quality of product
dissatisfaction with photographer or services rendered
non receipt of digital product purchased
and / or partial receipt of product in poor quality.
A refund will not be qualified in instances that result in abuse towards the photographer or disrespect in any form towards the photographer and / or the business.
refunds will also not be given in result of customer error when proper instruction is given on the process of obtaining the product in the correct format, wherein the photographer has done everything within their ability to rectify said situation.
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